We understand how frustrating it is to experience a missing package. Our team is here to help, and we’ll do everything we can to investigate the issue and get it resolved as quickly as possible.
Check the Delivery Status
Before taking any further steps, please check the tracking information provided in your shipping confirmation email. Sometimes, packages marked as “delivered” might arrive a few hours or even a day later. We recommend checking with neighbours, building management, or any other safe places where the package could have been left.
Lost Packages
If your order has been lost in transit, please don’t hesitate to contact us by email at orders@blankclothing.ca, by phone at (604) 424-9557. We’ll do our best to help guide you through the next steps and will work quickly to resolve the issue.
Stolen Packages
If you believe your package was stolen, we suggest reporting the theft to your local authorities. Once the courier marks your package as delivered, it becomes your responsibility. We are not liable for packages after they have been confirmed as delivered.