We understand how frustrating it can be when your package goes missing. Whether it’s lost in transit or stolen after delivery, we’re here to help resolve the issue as quickly as possible.
Check the Delivery Status
Before taking any further steps, please check the tracking information provided in your shipping confirmation email. Sometimes, packages marked as “delivered” might arrive a few hours or even a day later.
Responsibility After Delivery
Once the courier marks your package as delivered, it becomes your responsibility. Unfortunately, we are not liable for parcels potentially stolen from your delivery location after they have been confirmed as delivered. We recommend checking with neighbors, building management, or any other safe places where the package could have been left.
Next Steps
If you believe your package was stolen, we suggest reporting the theft to your local authorities. If you need further assistance, please don’t hesitate to contact us. We’ll do our best to help guide you through the next steps.