How long will my refund take?

Once we've received your return and have been given the thumbs-up from our warehouse, our friendly customer service team will issue your refund in the original form of payment.

We kindly ask for your patience and suggest allowing up to 10 business days for the refund process to be completed.

  • Refunds on items returned by courier (Canada Post, FedEx, UPS, Purolator, etc.) will be processed within 7–10 business days
  • Refunds that are the result of refusing a package may take up to 10 business days
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